Terms of Use

Confirmation Process

You can make a reservation with Transfer Crete up to 12 hours before your arrival or pick-up time. Our customer service department will contact you immediately to confirm or cancel your request. A deposit of 20% of the total price is required at the time of booking to guarantee the reservation.


Passengers and Baggage

Each vehicle category provides precise information on the maximum passenger and luggage capacity. Each passenger can carry one piece of luggage with a maximum weight of 23 kg, as well as one piece of hand luggage measuring 56 cm x 45 cm x 25 cm, with a maximum weight of 10 kg. If you wish to carry additional luggage, please inform us in advance (additional charges may apply). It is not permitted to carry additional passengers or luggage without our prior notice and consent.


Children

Children are considered passengers. We provide infant and child seats, however we need to know the child’s age and weight in advance. For your child’s safety and to best serve you, please provide us with the correct information when booking.


Prices

All prices are in euros and are for the entire vehicle, not per passenger (unless shared transfers). Tolls, parking fees, ferry tickets and taxes are included in the total price. Services outside of operating hours (after 00:00 and before 06:00) are subject to an additional charge of €20 per route.


Policy Cancellation

  • Cancellation up to 14 days before: Refund of 100% of the deposit.
  • Cancellation between 14 and 7 days before: Refund of 50% of the deposit.
  • Cancellation less than 7 days before or no show: The deposit is non-refundable.

All cancellations or changes must be made in writing via email and confirmed by our company.


Flight Delay

We monitor your flight status to ensure you are always up to date with your estimated time of arrival. In case of a delay, please let us know your new estimated time of arrival. The driver will wait up to 45 minutes after the scheduled pick-up time at no extra charge. If your flight is delayed up to 3 hours, there will be a €15 charge for each additional hour of waiting. For delays exceeding 3 hours, please contact us upon arrival. We will try to accommodate you as soon as possible, provided there is a driver available and it does not affect other bookings.


Pets

Pets can travel with you. This must be previously informed at the time of booking and transportation is only permitted in a suitable cage, which must not exceed 55 cm. length, 40 cm. height and 23 cm. width or 40 cm. length, 25 cm. height and 25 cm. width.


Generally

The driver reserves the right to refuse service if the terms are violated or if the passengers do not comply with our terms or are rude. In this case, the deposit is not refundable.

For journeys on roads in poor condition, an additional charge may be applied upon consultation. The driver reserves the right to refuse transport if he deems the road to be dangerous or damaging.

For routes on dirt roads, there is an extra charge of €15 for cleaning the car.

For transfers between 00:00 and 06:00, an additional charge may apply after contacting the customer. The minimum booking time is 3 hours, in accordance with applicable law.

Acceptance of Terms

The use of its services Transfer Crete implies full acceptance of the above terms and conditions. If you do not agree to these terms, please do not use the website and the company’s booking services.


Terms Amendments

OR Transfer Crete reserves the right to modify these terms of use at any time. Changes will be communicated via the website and will be effective from the date of their publication.


These terms ensure that the use of the services of Transfer Crete is clear and understandable for users and ensures the smooth operation of its services. If you need additional information or clarification, please contact us.